Lego-Style website with self-service customer portal
We introduced Sitecore at EWE in 2018. All websites, the customer portal and technical maintenance were continuously modernised and optimised. netzkern developed an easy-to-use portal construction kit with which the service provider from the North can create websites quickly like building with Lego. For our services we won a much-coveted Sitecore Experience Award.
Customers benefit on ewe.de from great usability and many online services. We relaunched the central customer website www.ewe.de for the first time in 2015 and lastly completely overhauled it in 2018, streamlining it and trimming it to Mobile-First. Certain services such as Service (https://service.ewe.de), e-Mobility (https://e-mobility.ewe.de) and EWE live (https://live.ewe.de) were outsourced to their own sub domains. They can be brought more into focus through links and campaigns.
We have developed a new solution to relieve the workload in the area of mobile communications. This takes the current price and tariff data from a central database, links it with the device data of the various smartphones from a third-party system and uses it to create complete mobile phone tariff pages for the website - including the availability check for energy, DSL and fibre optics with prices and products. Until now, it was only possible to combine tariffs and end devices into packages with manual effort.
Agility was always valued in this cooperation: We assist EWE with professional consulting and developed, coordinated, and deliver components based strategies in agile sprints
Sitecore Experience Award 2016
Our work for EWE, was awarded the Sitecore Experience Award 2015 in the category "Best Sitecore Digital Strategy". This accolade is awarded by the Sitecore jury for a comprehensive overall strategy with Sitecore.
„Through the standardisation in development and the modular structure, we achieved a simple editorial handling and reusability of components. Working with netzkern was fruitful in all areas. netzkern demonstrates great understanding of the requirements and delivers them purpose-driven to the benefit of our customers while unifying technology and creativity. netzkern delivered the launch of www.ewe.de on time and within budget.“Dr. Carsten Sommer, Group Online Systems, EWE AG