Digital transformation of a Dax company
Today, Vonovia owns and manages around 355.000 apartmens in all attractive cities and regions of Germany. Vonovia as modern service company focusses on the happiness of their tenants. To improve their happiness, the DAX30 company utilises the Sitecore Experience Platform as centrepiece of its communication and interaction. Sitecore at Vonovia is the engine of digital transformation. We are the Sitecore lead agency since 2016.
Together we have and will modernise all areas with Sitecore at the centre:
- The new intranet: communication between ca. 8.100 employees
- The new customer portal: digital interaction with the customers (tenants)
- Customer acquisition in all digital channels
Relaunch customer portal
Vonovia sees a bright future for the customer portal and plans on offering the service centre in emergencies only. The customer portal will be strongly advertised with competitions, in the customer magazine, and via other channels. Feedback and engagement of customers/tenants is really good. In the future, additional functionalities for tenants will be included and the customer portal will become the central point of contact for all tenants.
Sitecore is the interface on the inside and the outside. To guarantee the speedy transfer of tenant data from more than 400.000 residential units between the ERP and Sitecore, our digital experts created a special replication logic. With this, the tenant data is not requested from the ERP but from replicated data in another database.
„With netzkern we are set for a great digital line-up. The Sitecore experts support us in all questions surrounding the Sitecore Experience Plaform and our digital channels – whether it is the optimisation of website maintenance, continued improvement of our intranet, or any future project.“Cornelia Echternach, Head of Web/Mobile-Apss, Vonovia SE